No longer need what you ordered? Ordered one too many? We've got your back.
We're happy to accept returns of new products in their original packaging within 30 days of original purchase for a full refund. Just give us a call or send us an email!
- Placed your order in the last 30 days? Nice! Choose between a refund to your original form of payment or Reward Points – your call.
Manufacturer Defects & Warranties
IT DOESN'T HAPPEN OFTEN, BUT WHEN IT DOES, WE'LL WORK WITH YOU TO MAKE IT RIGHT.
If your product arrives non-functional due to manufacturer defects, it may be exchanged for the same product within 30 days at no cost to you!
Purchased more than 30 days ago, but need warranty support? We'll ensure your issue is handled fast and efficiently by acting as the first point of contact. We'll introduce you to the best contact at the manufacturer, and make sure the manufacturer knows of the issue you're encountering!
DAMAGED IN SHIPPING? WE'LL EXCHANGE THE PRODUCT - AT NO COST TO YOU.
In the event an item is damaged in transit, contact us within 3 business days of delivery and we will replace the item free of charge and cover the cost of shipping you the replacement! All damaged product and packaging must be kept, as UPS may need to inspect the package in order to evaluate it. Emailing us pictures of the damage isn't always necessary, but it is greatly appreciated. Please open all packages and inspect all items for damage immediately upon arrival.
Open Box Sales
We sell a variety of products at a discount simply because the box was opened due to internal testing or perhaps a fellow customer changed their mind, a skimmer didn't fit properly, or for a variety of other reasons. Lucky for you, this means savings on brands and products that otherwise are rarely on sale - score! We personally review each and every product individually to guarantee it is in full, working order. It is our goal to ensure your satisfaction and all Open Box products can be returned to us within 30 days of the purchase date, and a refund will be issued to your original method of payment (we are unable to do exchanges at this time) just contact us for RMA information. All open box items returned must be in the same condition they were sold as, with all included accessories. If they are not, 2fins1tail reserves the right to charge a small 10% restocking fee. Any damaged or defective items must be reported to 2fins1tail within 3 business days of receiving the order.
Reward Points & Returns
Reward points earned on the original order will be deducted from the account upon accepting the return. If the Reward Points have already been used the overall refund will have a corresponding deduction.
Notes for All Shipments & Returns:
- Return shipping may be deducted from your refund
- Please retain all product packaging and tags until you're completely satisfied with your purchase
- Please open all packages and inspect all items for damage immediately upon arrival
- Warranty returns undergo internal testing by a product expert. Items determined to be fully functional will be returned to you and you will be charged the associated fees and shipping charges.